[eBook] Social media images: your secret to outstanding customer service

Much of the user-generated content published online nowadays is visual, consisting of images, illustrations, memes, long- and short-form videos. As a result, unless you are monitoring this content, you risk missing out on a lot of important information about your brand and your customers. Images provide important context about how your products or services are used, what surrounds them in a typical use case, and flag any concerns your customers might have.

In this report, learn about the importance of social media images in customer service and how to leverage visual content on social media to collect customer feedback, address potential service gaps and improve products or services.