CX & CS

[eBook] Social media intelligence for the financial industry

4 major goals it can help with and top tips on how to use it

Digital has become as important for the banking sector as ever. Recent researches show that geolocation is no longer relevant to the degree that it used to be, whereas technological capabilities are the top priority. This is why it is time for financial industry to reevaluate their social media strategy, approach it from a new angle, and implement innovative tools.

Learn how social media intelligence can help financial institutions with 4 major tasks:

  • Monitoring your key issues efficiently

  • Discovering negative feedback and responding quickly

  • Keeping an AI eye on your competitors and their reputation

  • Improving your content strategy

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