CX & CS
[eBook] Social media intelligence for the financial industry
4 major goals it can help with and top tips on how to use it
Digital has become as important for the banking sector as ever. Recent researches show that geolocation is no longer relevant to the degree that it used to be, whereas technological capabilities are the top priority. This is why it is time for financial industry to reevaluate their social media strategy, approach it from a new angle, and implement innovative tools.
Learn how social media intelligence can help financial institutions with 4 major tasks:
Monitoring your key issues efficiently
Discovering negative feedback and responding quickly
Keeping an AI eye on your competitors and their reputation
Improving your content strategy
Other suggested downloads
[eBook] Social media images: your secret to outstanding customer service
Learn how to use visual content to improve customer service and inspire new ideas
[Infographic] Top 15 remarkable stats you should know to win your customers on social media
Use these stats to learn more about your audience, what they want, and how to find this information online.